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Customer Care Information
Below are a list of frequently required customer service requests - if you require something not on the list or would like to discuss an issue in person, please call us on +44 (0)161 906 0535 or email htcinfo@expansys.com.Contact sales or customer services
To contact sales or customer service, email htcinfo@expansys.com or call +44 (0)161 906 0535 8am-7pm Mon-Fri, 10am-3pm Sat.
Report a late delivery
If you have received a shipping confirmation email and the package has not arrived when you expected, please contact trackhtcorder@expansys.com, or alternatively call +44 (0)161 906 0535.
Cancel an order
To cancel your order please send an email quoting your order reference and reason for cancelling to cancelhtcorder@expansys.com, or alternatively call +44 (0)161 906 0535 please note that orders can not be cancelled after dispatch.
Returning faulty or damaged goods
If your goods arrive faulty or develop a fault within the warranty period, you can return them to eXpansys for repair/replacement or contact the manufacturer directly.
Please download this RMA form (click here) or request an RMA form by telephone on
+44 (0)161 868 0868 - and follow the instructions to authorise the return of goods.
Please send your returns in by post only when you have received an RMA confirmation from eXpansys - please note that we strongly advise you to use a secure signed for service, for example Royal Mail Special Delivery.
Returning unwanted / not faulty goods
Any item may be returned for any reason within 10 days of the date of receiving your order so long as it remains in a saleable condition with original packaging. We will refund the price of the item after we have inspected the goods and confirmed the condition of the goods as appropriate for refund.
Please note that, with the exception of faulty merchandise, we cannot accept software or goods containing software where the seal has been broken or the software has been registered. If any goods containing software that has been opened, used or registered are returned, a 25% fee will apply to compensate us for the loss of software element of the goods in question. This does not affect your statutory rights.
Please download this RMA form (click here) or request an RMA form by telephone on
+44 (0)161 868 0868 - and follow the instructions to authorise the return of goods.
Please send your returns in by post only once you have received an RMA confirmation from eXpansys - please note that we strongly advise you to use a secure signed for service, for example Royal Mail Special Delivery, and that the cost of returning the goods is your responsibility.
Request a VAT refund form
To request a VAT refund form, please email htcvatform@expansys.com.
Request a copy invoice
To request a copy invoice, please email htccopyinvoice@expansys.com.
Make a complaint
If you are unhappy in any way about the service you have received you can complain direct by emailing htccomplaint@expansys.com or call +44 (0)161 906 0535.
